Background
About this work
Intent integrity in organizational change: when successful delivery produces disappointing outcomes.
Where it came from
This framework grew out of a decade as a business analyst inside organizational change initiatives, and from a recurring observation in that work: initiatives could be delivered successfully while the outcomes that justified them failed to materialize.
That pattern is not adequately explained by poor execution. Many disappointing initiatives were executed well on the terms execution is usually judged by. The framework on this site is an attempt to say what else is going on, and where in the lifecycle of a change it happens.
The working paper
The concepts here are drawn from a working paper, Intent integrity in organizational change: When successful delivery produces disappointing outcomes (Lars, 2026). The full paper will be published on this site.
Until then, this site is the reference version of the framework. Each concept has a stable URL, and each glossary entry a stable anchor, so individual definitions can be linked directly.
Status
The framework is conceptual. Its value lies in the coherence of the construct, the gap model, and the loop, rather than in evidence gathered so far. It is a candidate explanation, offered for use and for argument, not an established finding. Read where it applies for the boundaries that come with that.
Related practitioner framework
TRACER is a business analysis framework for applying intent integrity across organizational change.
Visit tracerframework.com.
Comments welcome
If the framework is useful, if it is wrong, or if you have seen the pattern it describes from the inside, I would like to hear about it.
lars@intent-integrity.comLars · Working paper, v1.0, July 2026
Intent Integrity